FAQs
Frequently Asked Questions (FAQ)
Welcome to the 9AEM Sharp Fashion FAQ page! We’ve gathered answers to some of the most common questions our customers ask. If you don't find what you're looking for, feel free to reach out to us directly at 9aemsharp@gmail.com
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1. Shipping Inquiries
Q: How long will it take for my order to arrive?
A: Shipping times depend on your location and the shipping method chosen. Typically, domestic orders arrive within 5-7 business days for standard shipping, while expedited shipping may take 2-3 business days. International shipping can take anywhere from 7-14 business days, depending on the destination.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location, the weight of your order, and the shipping method selected. We offer free standard shipping on orders over a certain amount (see details on the checkout page).
Q: Do you ship internationally?
A: Yes, we offer international shipping to selected countries. Shipping fees and delivery times vary depending on your location. Additional customs duties or taxes may apply, which are the responsibility of the customer.
Q: Can I change my shipping address after placing an order?
A: We process orders quickly to get them to you as soon as possible, so we cannot change the shipping address once the order is placed. If there’s an issue, please contact us immediately, and we will do our best to assist.
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2. Product Sizing
Q: How do I know what size to order?
A: We provide a sizing chart on each product page to help you choose the right size. Please refer to the chart for measurements specific to each item. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Q: What if the item I want is out of stock?
A: If an item is out of stock, you can sign up to receive a notification when it's back in stock. We also offer similar styles you may like, so check our “Related Products” section on the product page for alternatives.
Q: What should I do if the item I received doesn't fit?
A: If your item doesn’t fit, you can return or exchange it within 30 days of receiving your order, as long as it is unworn, unwashed, and in its original condition with all tags attached. For more details, please review our **Return & Refund Policy**.
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3. Payment Methods
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal, Apple Pay, and other secure payment methods depending on your location.
Q: Is it safe to use my credit card on your website?
A: Yes, we use secure SSL encryption to protect your personal and payment information during the checkout process. Your safety is our priority, and we work with trusted payment processors to ensure secure transactions.
Q: Can I apply a discount code or gift card to my order?
A: Yes, you can enter any valid discount code or gift card information during checkout. Please ensure the code is entered correctly, and it will be applied to your total.
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4. Order Issues
Q: I placed an order, but I didn't receive an order confirmation email. What should I do?
A: Sometimes, order confirmation emails may be caught in your spam folder, so please check there first. If you still haven’t received it, please contact us with your order details, and we’ll assist you.
Q: Can I cancel or modify my order after placing it?
A: We process orders quickly to get them shipped out as soon as possible, so we are unable to cancel or modify orders once they’ve been confirmed. If you need to make any changes, please reach out to us immediately, and we will do our best to assist.
Q: What should I do if I received the wrong item or my order is damaged?
A: If you receive the wrong item or your order is damaged, please contact us immediately with photos of the product and your order number. We will resolve the issue by sending a replacement or processing a return.
Q: Can I track my order?
A: Yes, once your order has shipped, you will receive a tracking number via email. You can use the tracking number to monitor the status of your package through the carrier’s website.
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5. Other Questions
Q: How can I contact customer support?
A: You can reach our customer support team at 9aemsharp@gmail.com or call us at 803-766-6604. We are available Monday to Friday, from 10am-5pm.
Q: Do you offer gift wrapping?
A: At this time, we do not offer gift wrapping. However, we provide beautiful packaging for all of our orders, making your purchase feel special.
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Need More Help?
If you have any additional questions or need further assistance, don’t hesitate to contact us. We're happy to help!
Thank you for shopping with **9AEM Sharp Fashion**—where timeless elegance meets modern professional style.